Frequently Asked Questions About Billing & Insurance

Can you provide me with an estimated out-of-pocket cost prior to my appointment?

While we cannot fully predict what services a patient’s insurance will cover, we can share with you what the maximum out-of-pocket costs would be if your insurance claim is denied.

Can I check my insurance coverage before scheduling an appointment?

Yes. You can call your insurance provider and ask about your benefits for the CPT codes associated with your intended services.

A list of CPT codes can be found here >

Can I speak with someone about my insurance coverage the day of my appointment?

Yes. A Patient Services Representative can be made available prior to your counseling appointment to provide additional information about billing.

How long will it take to get my claim approved?

The length of time it takes to get a claim processed can range from three weeks to six months depending on whether the claim has to go through an appeal process. Sometimes claims are denied partially or fully. In these cases, Insight will submit an appeal in an effort to overturn the initial decision.

What happens if my services are not covered?

In the event that your services are not covered or you have high out-of-pocket costs due to your high deductible and/or co-insurance, a member of out patient services team will contact you to discuss your options. We have a number of discount programs that may be available such as prompt payment or interest-free payment plans.

What if I am not insured or under-insured?

If you are not insured or under-insured, you can receive financial assistance through our Patient Access Care Program. Please ask to speak with our Patient Services Team for more information.